Good new! (sort of) I am now in a position to be able to provide limited support services. Unfortunately this is limited to just remote support (via a remote-control session). I realize this severely [...] Read more

Unfortunately, due to health and personal reasons I am unable to provide my services at this time. I am hoping this situation is only temporary and that I will be able to continue again at some point [...] Read more

A few days ago it starting being reported that users of Western Digital's (WD) My Book Live external hard drives were finding that all their data had been erased. At this time, it appears that a [...] Read more

Dozens of states have raised proposals to make it easier to fix devices for consumers and schools, but tech companies have worked to quash them. [...] Read more

During this difficult time where we are trying to "shelter in place" and avoid in-person interacting whenever possible, I'm being frequently asked if I'm still providing support. Yes, I am. I [...] Read more

It is a common misconception that Mac computers are immune to malware. Not only has this never been the case, but Vox is now reporting that Mac malware is outpacing malware on Windows. I do work on [...] Read more

Per a new government spending bill signed by congress in December as an update to the Communications Act, a new "consumer right to accurate equipment charges" provision prohibits internet service [...] Read more

So you may have heard in the news that Disney+ was immediately "hacked" with thousands of account usernames and passwords available on the internet black market within hours of the service being [...] Read more